OUR CUSTOMER SERVICE TEAM IS HERE TO HELP

We’re dedicated and driven to help solve even the toughest technical queries

Here at Zygology Systems our team are ready and available to assist with all your labelling solution support needs. Whether it’s advice on replacement parts, system updates, troubleshooting enquiries or otherwise.

How Do I Raise A Support Ticket

You can easily raise a support ticket by filling in the form at the bottom of the page or calling the office directly on 01628 520 440 and speaking with a member of the customer service team.

In order to be as open and efficient as possible is assisting with your resolution, please find some of the commonly asked questions below.

How soon can I expect to hear back from you?

Our labelling experts are available Monday to Friday from 9am to 5pm and we aim to get back to you within the hour.

Do I need to have anything to hand for when I speak with you?

Any helpful details are welcome, for example an order number, your software license code or maintenance contract number depending on the nature of your query. But don’t worry if this is not to hand, we will be able to find any of the missing details.

What If I need a replacement Label Printer or consumables

One of the many benefits of working with us is that we always strive to keep our customers up and running and we understand how critical your labelling solution can be.  So if your printer has gone down and is taking time to repair, we may be able to supply a loan printer in order to minimise any downtime.

What if I don't have a support agreement with you currently?

Ad-hoc repairs are always available and we can arrange maintenance and support agreements at any time – although of course if your printer has already gone down then it must be repaired before we add ongoing cover. 

What If I need training?

You are welcome to book one of our specialists for half a day or a full day of on-site training to ensure that your team gets the most out of your labelling solution.



GET IN TOUCH TODAY

Our dedicated team of professionals are standing by to take your call. Alternatively Please fill in the form to raise a support request now.